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I would never stay at one of these hotels ever again. Register online for Little League baseball teams, youth leagues, and baseball tournaments in Nashville, TN. He said “well I will give you a 10% discount because you had to change rooms.” Wow just wow. We told them we would not be continuing the rest of our stay with them and wanted to be checked out. The managers response was “I’m sorry you feel that way.” My favorite statement from the manager ”so your complaint is our rooms are not to your level of cleanliness?” I’m pretty sure that bodily fluids should be top priority to be cleaned and not left in a room. Addressing the issues we encountered the evening before with the manager was met the same rude and horrible customer service. We were so tired so we just stayed in that room and was going to look for another hotel the next morning. We get to the new room and it smelled stale. So we packed up our stuff and moved to the bottom floor. We had to come back to desk for keys and she was said “ok what now do you need?” Umm some kindness and customer service. The person at the desk said “ok so you want a different room?” No apologies or nothing. Mold in bathroom, dirt on floors and dust an inch thick on the blow dryer.So we go to the desk to explain what was found in our room. I laid on the bed and looked up and there was blood spattered on the ceiling! Further inspection there was blood stains on the walls, sheets and head board. We were like ok we can get through this and tell the desk the following morning. When we were inspecting the mirror we noticed the first blood stain on the wall.
THE PLAYERS CLUB NASHVILLE TN CRACKED
We get to our room and notice the full length mirror in the room was cracked and glass was on the floor.
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All of our questions were answered with rude tone. It was like we were an inconvenience being there. We were tired from the 8 1/2 hour drive and we just wanted to relax. She didn’t know what that was and asked if we want to continue to get a room. We asked her if she could match the Groupon price and she look at us like we were crazy. We arrived at the hotel and the person at the counter was not happy to see us. Uh why when you can reserve us a room! We should of taken the hint then. We called to see about booking and the person at the desk said we had to go to to make a reservation. I honestly was baffled with this whole experience with Club hotel.
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